Join Ballet Rosa Team
Ballet Rosa, a globally recognized dancewear brand, sets the standard for elegance and functionality in dance fashion. Renowned as a reference in the field, it caters to the discerning dancer by seamlessly blending exceptional quality with original design. From the studio to the stage, Ballet Rosa’s creations embody the artistry of dance, ensuring every movement is met with grace and style. Embrace excellence with Ballet Rosa, where passion for dance converges with unparalleled craftsmanship on a global scale.
Join our team as a Customer Service Representative and be the voice that shapes exceptional experiences! Your dedication will not only resolve challenges but elevate our customer satisfaction. Embrace the opportunity to make a difference, cultivate skills, and thrive in a dynamic environment where your contributions truly matter. Together, let's redefine outstanding customer service!
Job Description:
- **Customer Interaction - Engage with customers via various channels (phone, email, chat) to address inquiries, provide information, and offer assistance.
- **Issue Resolution:** Effectively resolve customer problems, troubleshoot technical issues, and ensure customer satisfaction through prompt and empathetic responses.
- **Product Knowledge:** Develop a deep understanding of the company's products or services to provide accurate information and effectively promote offerings during sales interactions.
- **Order Processing:** Handle customer orders, process transactions, and ensure accurate and timely delivery of products or services.
- **Sales Pitch:** Actively promote and upsell products or services to customers, meeting or exceeding sales targets.
- **Relationship Building:** Build and maintain positive relationships with customers, fostering loyalty and repeat business.
- **Record Keeping:** Maintain accurate and detailed records of customer interactions, transactions, and feedback for future reference.
- **Team Collaboration:** Collaborate with colleagues, including sales and support teams, to ensure a cohesive approach to customer service and sales goals.
- **Feedback Collection:** Gather and relay customer feedback to relevant departments, contributing to continuous improvement in products and services.
- **Market Knowledge:** Stay informed about industry trends, competitors, and market changes to effectively position products and address customer concerns.
- **Adaptability:** Be adaptable to different customer personalities and situations, tailoring communication and approach accordingly.
- **Compliance:** Ensure adherence to company policies, procedures, and ethical standards in all customer interactions.
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